Terms & Conditions

1. Company Information

This Website, https://www.dubaiblingconcierge.com (the “Website”), and the concierge services described on it, are operated by The Deib Company L.L.C-FZ, licensed by Meydan Free Zone, Dubai, United Arab Emirates under licence number 2533907.01, trading as Dubai Bling Concierge (“Dubai Bling”, “we”, “us”, “our”). Dubai Bling Concierge is a trading name of The Deib Company L.L.C-FZ and is not a separate legal entity.

2. Acceptance of These Terms

By using the Website, submitting an enquiry, making a booking (directly online or through us), or accepting a bespoke proposal, you (“you”, the “Client”) agree to these Terms & Conditions together with our Cancellation & Refund Policy, Privacy Policy and Cookie Policy (together, the “Terms”).

3. Website Use

You agree to use the Website only for lawful purposes, to provide accurate information when making an enquiry or booking, and not to misuse, interfere with, or attempt unauthorised access to the Website or its underlying systems.

4. Our Role as a Private Concierge

Dubai Bling is a private concierge business (Concierge Services, activity code 8110.99). We curate, present, organise, facilitate and coordinate premium experiences, transport, hospitality and lifestyle services in Dubai and, where applicable, other locations. Depending on the specific service, we may act as:

• A concierge and organiser, curating and coordinating an experience;
• A booking facilitator or intermediary, arranging a service with an independent third-party service provider;
• A coordinator of bespoke, multi-supplier experiences.

5. Online Bookings & Booking Technology

Certain services can be booked directly on the Website. To provide accurate availability, pricing and confirmation, we may use third-party booking technology, booking systems, APIs or distribution systems. Booking directly on the Website does not mean that Dubai Bling is the operator of that activity; the operating Service Provider will be indicated at or before booking confirmation.

6. Booking Confirmation, Availability & Prices

A booking is confirmed only once you receive confirmation from the relevant booking system, the Service Provider, or Dubai Bling (e.g. by email, message, or invoice). Prices are shown in the currency stated at quotation and, unless stated otherwise, are inclusive of UAE VAT where applicable.

7. Vehicle Rental Services

Where a service involves a vehicle rental, the vehicle is provided by an independent, third-party vehicle rental company, which is the lessor and operator of the vehicle. Dubai Bling facilitates, coordinates or arranges the booking but is not the owner, operator, insurer or repairer of the vehicle. You must hold a valid driving licence appropriate to the vehicle and comply with all applicable UAE traffic laws.

8. Limitation of Liability & Statutory Rights

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under UAE law, including your statutory rights as a consumer under Federal Law No. 15 of 2020 on Consumer Protection (as amended) and its executive regulations.

9. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by the laws applicable in the Emirate of Dubai and the United Arab Emirates. Any dispute arising shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates.

10. Legal References

• Federal Law No. 15 of 2020 on Consumer Protection, as amended by Federal Decree-Law No. 5 of 2023
• Cabinet Decision No. 66 of 2023 — Executive Regulations of Federal Law No. 15 of 2020
• Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means
• Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”)
• Federal Decree-Law No. 50 of 2022 on the Commercial Transactions Law
• Federal Decree-Law No. 8 of 2017 on Value Added Tax (VAT)