CANCELLATION & REFUND POLICY

1. Categories of Bookings

• Refundable bookings: cancellable for a full or partial refund within a stated window before the service date, as confirmed at booking.
• Partially refundable bookings: refundable minus a stated fee or non-refundable deposit if cancelled within the applicable window.
• Non-refundable bookings: certain time-sensitive, limited-availability, or platform-specific bookings are non-refundable once confirmed.

2. Weather-Related Cancellation

Where a service (e.g. yacht charter, desert safari) is cancelled or cannot reasonably proceed due to weather or maritime conditions beyond reasonable control, you will normally be offered rescheduling or, where that is not possible or acceptable, a refund in accordance with the applicable weather-cancellation terms.

3. Security Deposits

Security deposits (e.g. for vehicle rentals) are refundable subject to the terms disclosed at booking (no vehicle damage, no outstanding Salik tolls, traffic fines, or excess mileage charges). Security deposits are refunded by the party holding them once the service is completed and any outstanding charges are resolved.

4. Your Statutory Rights

Nothing in this Policy limits any right you may have under Federal Law No. 15 of 2020 on Consumer Protection (as amended) and its executive regulations in the United Arab Emirates.