Cancellation & Refund Policy

1. Scope and Booking Categories

This Policy forms part of our Terms & Conditions. Because our private concierge services are delivered through licensed independent Service Providers (supercar rental fleets, private yacht captains, desert camps, fine dining venues), cancellation and refund conditions vary by service, provider, and booking type:

• Refundable Bookings: Cancellable for a full or partial refund within a stated window before the service date, as confirmed at booking.
• Partially Refundable Bookings: Refundable minus a stated fee or non-refundable deposit if cancelled within the applicable notice period.
• Non-Refundable Bookings: Certain time-sensitive, private charter or exclusive access bookings are non-refundable once confirmed, disclosed prior to confirmation.

2. Cancellation by the Client

To request a cancellation, contact our concierge team in writing (via email or official WhatsApp concierge line) with your booking reference. Any refund due is calculated according to the specific Service Provider’s cancellation terms.

3. Weather-Related Cancellation & Force Majeure

Where an outdoor activity (such as a yacht charter, helicopter flight, or desert safari) cannot proceed due to adverse weather or force majeure conditions beyond reasonable control, you will normally be offered priority rescheduling or a refund in accordance with the applicable weather-cancellation terms.

4. Security Deposits

Security deposits (e.g. for prestige vehicle rentals or yacht charters) are refundable subject to terms confirmed at booking (no vehicle damage, no traffic fines/tolls, fuel policy compliance). Deposits are refunded promptly once the service is completed and clearance is confirmed.

5. Statutory Consumer Rights

Nothing in this Policy limits any right you may have under UAE Federal Law No. 15 of 2020 on Consumer Protection (as amended) and its executive regulations.